nup1 task 1 software solution

The project is to implement a customer relationship management (CRM) system for the sales force of a medium-sized company. The initial requirements document has been provided for you to use in determining a solution. You may choose to implement a customizable/commercial off-the-shelf (COTS) system, or you may decide to have the system custom built. When making this decision, ensure all requirements are considered and can be implemented if choosing a COTS system. If you decide to build the system, consider the additional resources that will be needed. Review the attached “CRM Requirements” document provided with the assessment to gain an overall understanding of the system the American Video Game Company is looking for.

REQUIREMENTS

Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

Review the attached “CRM Requirements” to gain an overall understanding of the system that American Video Game Company is looking for. Then propose a software solution for American Video Game Company by doing the following:

A. Introduce your proposed system, including a purpose statement, overview of the problem, goals and objectives for the project and solution, prerequisites, scope, and environment, as outlined in the attached “Design Template.”

Note: The Introduction section of this report may be done after the project task is completed.

B. Explain how your software solution addresses five distinct requirements from the attached “CRM Requirements.”

C. Discuss the waterfall method by doing the following:

1. Compare the advantages and disadvantages of the waterfall method to those of another development method of your choice.

2. Evaluate whether the waterfall method or the development method you chose in C1 is better suited to the solution for American Video Game Company, including specific examples to justify your claims.

D. Create two visual representations of your software solution (e.g., storyboard, flowchart, UML diagram, ERD) that illustrate how the system process or workflow aligns with and supports the business process for American Video Game Company.

E. Create a test plan with test cases for three different functional aspects of your software solution, including the following:

• preconditions for each test case

• steps for each test case

• expected results for each test case

F. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

G. Demonstrate professional communication in the content and presentation of your submission.