help with worksheet 2
Instructions: Read the Grand View Grocers Corporation case.
Grand View Grocers Corporation, headquartered in Clewiston, Florida, is among the nationâ€
s top grocery chain companies, with over $34 billion in revenue. It operates and owns approximately 1,500 grocery stores in 10 states and will be expanding operatons to Washington, D.C. in the near future.
Grand View Grocerâ€s Corporationâ€s operating strategy distinguishes it from other grocery chain companies. Each grocery store has a Training and Development Methods manager that allows decisions to be made locally, close to the client. This also makes Grand View Grocer Corporationâ€s service more responsive, reliable, and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a that there is an increase in the annual turnover rate for cashiers nationwide.The increase was found in newly hired cashiers, so it was determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform a variety of tasks, including:
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Issue cashierâ€s checks, money orders, mailing stamps, and redeem food stamps and coupons.
- Resolve customer complaints.
- Answer customers’ questions, and provide information on procedures or policies.
- Cash checks for customers.
- Weigh items sold by weight in order to determine prices.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compute and record totals of transactions.
- Sell lotto tickets and other items to customers.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Bag, box, wrap, or gift-wrap merchandise, when needed.
- Sort, count, and wrap currency and coins.
- Process returns and exchanges.
- Request information or assistance using paging systems.
- Stock shelves, and mark prices on shelves and items, when needed.
- Compile and maintain non-monetary reports and records.
Essential cashier functions include the following:
- Perform for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Establish and Maintain Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Get Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identify Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Process Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Describe in 350- to 525- words the training method or combination of training methods that you would recommend for training.
Justify in 350- to 525- words your choice of method(s).
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