Review the Barbara Norris: Leading Change in the General Surgery Unit HBS case.

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n this case, Barbara Norris is taking on her first managerial position as the nurse manager of a troubled unit at a hospital. This unit has the lowest employee satisfaction scores and highest employee turnover rate among all departments in the hospital. It is not functioning as an effective team, and consequently the unit has low patient satisfaction scores.

Write a 750 word case analysis integrating specific OB concepts from your readings with the following:

What are the major factors or reasons driving low employee morale and satisfaction, high turnover, and poor team performance in Barbara’s unit? Provide your rationale.
As a manager, which three factors or reasons should Barbara prioritize to address? Provide rationale for your selections.
Propose an action plan of:
- the most important tasks she needs to accomplish in the next three to six months.
- the next steps needed to continue with the change process in the next 6–12 months.
What barriers, at the individual, interpersonal, or group levels should Barbara anticipate? How should she plan for these?

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