Negative experience as a customer
For this assignment, write an essay that is a minimum of two pages in length, analyzing a negative experience you have had
as a consumer. Specifically, discuss the following points.
1. Tell the story, in detail, of a specific negative experience that you had as a consumer.
2. Discuss the core values espoused by that organization. Incorporate information about that organization’s values using
resources about the organization found in the Waldorf Online Library, the organization’s website, a YouTube video
created and posted by the organization, and/or the organization’s social media sites. (If this is a small organization
that does not have a website, YouTube, or social media sites, and no library resources are available on this
organization, rely on your observations of the organization’s espoused values.)
3. Compare and contrast (a) the core values that the organization espouses and (b) the values reflected by the
organization’s actions in your consumer experience.
4. In your analysis, integrate the concepts presented in the unit lesson, and support your analysis with library resources.
Incorporate a minimum of five resources in your essay. Of the five resources, include a minimum of three resources
from the unit lesson, readings, or other sources from the Waldorf Online Library. Of the five resources, at least one
resource should be a primary source (e.g., website, social media site, or YouTube video posted by the organization),
which emphasizes the organization’s espoused values.
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