Case Discussion: Successful Communication
Case Discussion: Successful Communication
Case Discussion: Successful Communication
Case Discussion: Successful Communication
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Week 8 -Assignment 1 Discussion Discussion Question 1: Key Attributes for Successful Communication One of the major challenges in nursing and healthcare is learning to communicate effectively and safely with other nurses, staff, the interprofessional healthcare teams, patients, and patients’ families. Nurses and other healthcare workers are often stressed and overworked as they deal with major complexities moment-to-moment during their work hours. Nurses and nurse leaders need to have difficult conversations with staff and patients. For example, part of being an accountable nurse or leader is being a good communicator and having critical conversations even when the conversations involve giving bad news or feedback for improvement. Communication is a powerful skill and a competency that is an integral part of every nurse leader’s role. It is not enough just to communicate; the challenge in a twenty-first-century healthcare organization is to communicate effectively in written words, through body language, and by being mentally and emotionally present during every conversation. Using the readings for the week, the South University Online Library, and the Internet, respond to the following: Describe the key attributes of successful communication and relationship management strategies. Describe the role of the nurse leader in improving communication to enhance nursing professionalism. Identify two challenges you face when communicating during a conflict. Discuss communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy. Describe how being emotional during a communication involving conflict can be ineffective and compromise successful communication. Comment on the postings of at least two peers. Evaluation Criteria: Described the key attributes of successful communication and relationship management strategies. Described the role of the nurse leader in improving communication to enhance nursing professionalism. Identified two challenges you face when communicating during a conflict. Discussed communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy. Described how being emotional during a communication involving conflict can be ineffective and compromise successful communication. Justified your answers with appropriate research and reasoning. Commented on the postings of at least two peers. DQ2
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