Complete The Training Needs Assessment Exercise. Click On The Assignment Files Tab To Submit Your Assignment

Instructions: Read the Grand View Grocers Corporation
case.

Grand View Grocers Corporation, headquartered in Clewiston, Florida,
is among the nation’s top grocery chain companies, with over $34 billion in revenue.
It operates and owns approximately 1,500 grocery stores in 10 states and will
be expanding operatons to Washington, D.C. in the near future.

Grand View Grocer’s Corporation’s operating strategy
distinguishes it from other grocery chain companies. Each grocery store has a
Training and Development Methods manager that allows decisions to be made
locally, close to the client. This also makes Grand View Grocer Corporation’s service
more responsive, reliable, and empathetic to its customers.

Grand view grocers corporation

Recently, Grand View Grocers Corporation has identified a that
there is an increase in the annual turnover rate for cashiers nationwide.  The increase was found in newly hired
cashiers, so it was determined that on-the-job training was ineffective.

Under
the direction of the store manager, cashiers perform a variety of tasks,
including:

• Receive payment by cash, check, credit cards, vouchers, or
  automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to
  ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission,
  and tabulate bills using calculators, cash registers, or optical price
  scanners.
• Issue cashier’s checks, money orders, mailing stamps, and
  redeem food stamps and coupons.
• Resolve customer complaints.
• Answer customers’ questions, and provide information on
  procedures or policies.
• Cash checks for customers.
• Weigh items sold by weight in order to determine prices.
• Calculate
  total payments received during a time period, and reconcile this with total
  sales.
• Compute
  and record totals of transactions.
• Sell
  lotto tickets and other items to customers.
• Keep
  periodic balance sheets of amounts and numbers of transactions.
• Bag,
  box, wrap, or gift-wrap merchandise, when needed.
• Sort,
  count, and wrap currency and coins.
• Process
  returns and exchanges.
• Request
  information or assistance using paging systems.
• Stock
  shelves, and mark prices on shelves and items, when needed.
• Compile
  and maintain non-monetary reports and records.

>essential cashier functions include

Essential
cashier functions include the following:

• Perform for or Working Directly with the Public — Performing for people or dealing
  directly with the public. This includes serving customers in restaurants
  and stores, and receiving clients or guests.
• Establish and Maintain Interpersonal Relationships — Developing constructive and cooperative
  working relationships with others, and maintaining them over time.
• Get Information — Observing, receiving, and otherwise
  obtaining information from all relevant sources.
• Identify Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing
  differences or similarities, and detecting changes in circumstances or
  events.
• Process Information — Compiling, coding, categorizing,
  calculating, tabulating, auditing, or verifying information or data.

Describe in 350-
to 525- words the training method or combination of training methods that you
would recommend for training.