Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys
Determine which company your facility uses to track patient satisfaction (i.e. Press Ganey or a competitor). Identify how the company was chosen, how patients are selected to receive a survey or do 100% of patients receive the survey, how are surveys sent out (electronic or paper), what is the return rate on surveys, what does the facility do with the data, how meaningful does the organization perceive the data to be, and how is data feedback provided to providers and front line staff? You may also provide an example of when something was changed, modified or put in place as a result of CAHPS data. You may also explore the Medicare Website and compare multiple hospitals to look at data.
https://www.ahrq.gov/cahps/about-cahps/index.html
https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS
Length: 2 and a half pages
Rubric attached: must follow
attachment
ModuleCRubric.pdf
NURS 4347 Module C HCAHPS/CAHPS Assignment Rubric
Criteria Exemplary Proficient Competent Substantial Areas for Improvement
Unsatisfactory Comments/Feedback
Content
Information in the posting is accurate, relevant to the assigned topic/question, and demonstrates student learning.
Content exceeds objectives with appropriate length of more than two pages but no longer than 4 pages excluding title page and references
Content meets objective(s) with appropriate length requirement of at least 2 pages and no more than 4 pages excluding title page and references.
Content minimally meets objective(s) and length of assignment is not appropriate in length (less than two pages) or more than 4 pages excluding references and title page.
Content minimally meets objective(s) or length of assignment is not appropriate in length (less than 2 pages).
Content posted poorly meets objective(s) or
length of assignment is not appropriate in length (less than 2 pages).
11 points 10 points 9 points 8 points 0 points Detailed discussion
of how the company was selected to conduct patient surveys
Discussed how the company was selected to conduct patient surveys
Limited discussion Identifying company selected to conduct patient surveys
Identified company selected to conduct patient surveys
Did not identify company selected to conduct patient surveys
11 points 9 points 7 points 6 points 0 points Detailed discussion
determining how patients are selected to receive a survey or if all patients receive a survey and how
Discussed how patients are selected to receive a survey or if all patients receive a survey and how surveys are sent to patients
Limited discussion of how patients are selected to receive a survey and how surveys are sent to patients
Determined how patients are selected to complete a survey and how surveys are sent to patients
Did not discuss how patients are selected to complete a survey or how surveys are sent to patients
surveys are sent to patients
11 points 9 points 7 points 6 points 0 points Detailed discussion
of what the facility does with the data collected and how data is reported to staff
Discussion of what the facility does with data collected and how data is reported to staff
Limited discussion of how patients are selected to receive a survey and how surveys are sent to patients
No discussion of what the facility does with the data collected or how data is reported to the staff
No discussion of what the facility does with the data collected or how data is reported to the staff
11 points 9 points 7 points 6 points 0 points Provided more
than one example of something changed or modified as result of CAHPS/HCAHPS data
Provide one example of something changed or modified as result of CAHPS/HCAHPS data
Example poorly describes something changed as a result of CAHPS/HCAHPS data
Example not appropriate as something modified as result of CAHPS/HCAHPS data
No example of something changed or modified as result of CAHPS/HCAHPS data
11 points 9 points 7 points 6 points 0 points
Evidence
Ideas are supported by student conducted research using the required number scholarly sources
Utilized more than assigned number of sources, and all sources are current (within 5 years), peer-reviewed and scholarly (three or more sources used).
Utilized assigned number of sources (at least two); all sources are current (within 5 years), peer-reviewed and scholarly.
Utilized assigned number of sources (at least two; some sources are not current (within 5 years) peer- reviewed.
Did not use assigned number of sources Some sources are not peer reviewed
Did not use assigned number of sources No sources are peer reviewed
(at least two). References are current (within 5 years).
(View scholarly writing tab for definition of peer reviewed sources)
Some sources are not current (within 5 years)
No sources are current (within 5 years) No sources used in assignment (zero points)
15 points 13 points 11 points 10 points 0 points Scholarly Presentation
No errors. No more than three errors.
No more than six errors
No more than nine errors
Ten or more errors
15 points 13 points 11 points 9 points 0 points APA
No Errors No more than two
errors No more than four errors
No more than six errors
Seven or more errors
15 points 13 points 11 points 9 points 0 points Plagiarism: Any student who plagiarizes any portion of the assignment may receive a grade of zero on the assignment.
LATE ASSIGNMENTS: Unless prior faculty notification and negotiation of an extended deadline, ten points will be deducted per day if submitted late. Assignment will not be accepted if submitted more than 3 days late and assigned grade will be 0 (zero).
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