course description quality management systems etm 419 3 0 3 hours i and ii prerequisite etm 319 etm 320 or consent of instructor a study of total quality concepts and their impact on the quality and competitiveness of products
1- Find a process/product/service for this assignment.
2- Perform DMAIC step to improve the process/product/service
2.1 Define: Describe the problem in the process/product/service
2.2. Measure: Measure the current state (i.e., document current situation for comparison analysis in future)
2.3. Analyze: Analysis the root cause: find the causes that contribute to the problem. You may use some graphical display (Pareto chart, Histogram, etc.)
2.4. Improvement: Find a scientific method (Design/Development/Implementation) to handle the problem.
2.5 Control: measure the impact of your scientific method and present a control plan for future.
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