Discussion 4 Toyota Way
DQ4: San Francisco General Hospital Following “Toyota Way” To Efficiency
Please copy & paste the URL below into your browser’s address bar and click the return key. (or simply click on the URL)
http://www.sfgate.com/health/article/S-F-General-following-Toyota-Way-to-efficiency-4879925.php#page-1
Read the article and answer the following questions:
Why are hospitals adopting the “Toyota Way”?
What are some Japanese terms that could have prevented the lost patient? Why did you select these terms?
Toyota has repeatedly outperformed its competitors in quality, reliability, productivity, cost reduction, sales and market share growth, and market capitalization. Thus, many companies have tried to adopt the “Toyota Way” and failed to match its performance. What do you believe might be some causes and why?
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