hospitality service case study 2

Please read the following case study and answer the six discussion questions at the end: HSTM 4465-ChickFilA Case Study.pdf

You are expected to thoroughly answer these questions and use outside resources to support your reasoning. A simple sentence will not suffice as a response. Each question will be worth 5 points. The remaining 10 points will account for you utilizing outside resources and properly formatting your document according to APA guidelines.

Rubric

ChickFilA Case Study

ChickFilA Case Study

Criteria Ratings Pts

This criterion is linked to a Learning OutcomeOutside Research

10.0 pts

Student fully researched their responses using more than 4 outside resources.

5.0 pts

Student used 2-3 outside resources to support their responses.

0.0 pts

Student did not use outside resources to support their responses.

10.0 pts

This criterion is linked to a Learning OutcomeAPA Formatting

10.0 pts

Student properly used APA formatting and paper was grammatically correct.

5.0 pts

Minor APA or grammar issues.

0.0 pts

APA formatting was not utilized and/or numerous grammatical errors were present.

10.0 pts

This criterion is linked to a Learning OutcomeQuestion Responses

20.0 pts

Student fully researched their responses and gave full discussion to the topics.

10.0 pts

Student provided responses but could have developed a stronger response.

0.0 pts

Student did not fully answer the questions asked.

20.0 pts

Total Points: 40.0

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