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On your own: Identify at least two additional KPIs that are relevant to the strategic objective established by Adventure Works of improving customer service provided by the call center. These should be KPIs that you are able to determine based on the call center data provided.
On your own: Add visual displays for your additional KPIs to the dashboard, placing them on the right side of the dashboard sheet so that ideally all four displays (the key metrics summary, the calls handled by auto response chart, and your two additional displays) can all be viewed without scrolling. Be sure to follow the design guidelines discussed in this week’s assigned reading when creating your KPI displays.
On your own: Format your KPI displays with appropriate, professional fonts, background colors, and number formats. Apply a border or outline to each display.
Review all the data displayed in your dashboard, and write a one-page opinion paper summarizing at least two key findings concerning the Adventure Works call center and making at least two recommendations for actions that management should take to achieve the strategic objective of improving customer service. Your paper should be in APA format, professionally written, and should be free of grammatical errors, typos, and misspellings.

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