Selection and Assessment: Industrial Organizational Psychology
Humanities
Karen Ong is the HR manager of a fashion company with several retail outlets in high-end shopping centres in Singapore. Currently, she applies the following process for selecting new retail assistants: All interested candidates would complete a standard job application form. Some candidates may even provide a letter of recommendation from a previous employer. Based on this initial screening, Karen would short-list a few candidates for an informal interview (especially those who have provided a letter of recommendation). During this so- called “chit-chat with the candidate”, Karen would attempt to size up the candidate’s suitability to work as a retail assistant.
Question
Evaluate Karen’s selection process and her methods for assessing the candidates.
Illustrate the potential weaknesses/issues of the selection methods, i.e., application form, letters of recommendation, and hiring interview.
Discuss ways to overcome these weaknesses/issues.
Considering the usefulness on one hand and costs on the other hand: Would you recommend to Karen including additional selection tools?
Base your answer on relevant academic research. 1000 words.
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Chapter 5 of my textbook has some information regarding this topic (and perhaps other chapters too). https://suss.vitalsource.com/#/books/9781317217381…
Do let me know if you can’t assess the text. It’s a requirement to cite the textbook. Thank you!
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Reference for my textbook:
- Riggio, R. E. (2018). Introduction to industrial/organizational psychology. (7th ed.). New York: Taylor & Francis.
