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MGT-337 Supervision & Leadership

W1 Assignment – Supervisor Job Description

Two Parts to this assignment:

Part I:

Answer the DQ in 50 words or more (be specific):

Describe a time when you experienced a communication breakdown either in giving or receiving direction on a work-related task. Explain what was misunderstood and how the issue could have been avoided.

Part II:

Assignment: Supervisor Job Description

Complete the following assignment in a paper of approximately 750 words:

Create a job description for the role of supervisor of a customer service call center. Include the following sections:

** COMPLETE INSTRUCTIONS ATTACHED ** ** PLEASE FOLLOW THE INSTRUCTIONS**

Include a minimum of two scholarly sources.

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