VILLANOVA UNIVERSITY – LEAN SIX SIGMA MASTER BLACK BELT (LSSMBB) Test 1

A

The Master Black Belt

B

The Champion or Sponsor

C

The Black Belt

D

The Process Owner

A

Reviewing lessons learned

B

Exploring statistical methodologies

C

Exploring ROI alternatives

D

Reviewing data gathering plans

A

True

B

False

A

Get the right information to the right people at the right time

B

Be proportionate to the level of stakeholder interest

C

Be proportionate to the level of stakeholder involvement

D

Be proportionate to the level of stakeholder influence

E

Eliminate requests for changes later in the project

A

Lean Six Sigma programmatic return on investment

B

Individual project return on investment

C

Organizational financial metrics

D

Company bottom line

E

All of the above

F

None of the above

A

Customers

B

Call center staff

C

Human resources department

D

Legal department

A

Criteria Based Decision Matrix

B

Gantt Chart

C

Stakeholder Analysis

D

Charter

A

Informed, involved, influential

B

Involved, important, influential

C

Interested, involved, influential

D

Active, important, motivated

A

Help others deal with the current state

B

Help others break from the past

C

Communicate compelling reasons

D

Both B and C

A

Autocratic

B

Democratic

C

Behavioral

D

Lassez-faire

A

Manage them closely

B

Keep them well-informed

C

Monitor them periodically

D

Keep them satisfied

A

Determine the best communications strategy

B

Understand their relative importance to the project

C

Determine where their interests agree or conflict

D

Map the political terrain and how to navigate it

A

Role and Responsibility Matrix

B

Network Schedules

C

Gantt Charts

D

Risk Management Plans

A

Transformational

B

Incremental

C

Logical

D

Itemized

A

Ensuring that the project team has smooth entry and exit throughout the project’s life cycle to minimize the overall risk level on the project

B

Increasing participation in the activities outlined in the communications plan and scheduling activities to offload the team leads and PM

C

Improving skills of team members and amending levels of trust and cohesiveness to achieve better productivity through greater teamwork

D

Reducing the possibility of stakeholder complaints by assigning each key stakeholder a main team member point of contact to manage communications

A

Lack of knowledge by Master Black Belts

B

Factors associated with a learning organization

C

The Not-Invented-Here (NIH) syndrome

D

Forces of change

A

Autocratic

B

Democratic

C

Behavioral

D

Lassez-faire

A

Assets, Liabilities, and COGS

B

Profits, Expenses, and Revenues

C

Number of Incidents, Actual Labor Cost, Material Cost, and Multiplication

D

Number of Defects, Variation, and Control Limits

A

Identifying your current state

B

Developing criteria for consideration

C

Developing a list of projects based on pain, goals

D

All of the above

A

To determine the best communications strategy for them

B

To understand their needs and expectations

C

To manage their expectations

D

To determine which metrics are most appropriate