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Nursing home organization

Assume you are a process improvement expert responsible for overseeing process improvement initiatives for a nursing home organization. There are multiple facilities within your region. You have been asked by your CEO to investigate pharmacy errors. You decide to begin by collecting data from Westside Nursing Home. You are given data on both near misses […]

civility on the internet 1

The internet offers anonymity, and anonymity changes the way in which we present ourselves. Many individuals, acting behind the veil of a screen, say things and do things that they would otherwise not do in a face-to-face environment. This has led to an online phenomenon known as “trolling,” wherein individuals deliberately act to incite anger […]