performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences Order Description ntroduction This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take […]

Chapter 28: No one form of organization is right for every business. The proper choice depends upon factors such as sources of financing, tax issues, liability concerns, and the entrepreneur’s goals (to go public, for instance). In choosing a form of organization, it is important for the entrepreneur to consider all of these issues. Chapter […]