Other
short answer assignment 3 pages, questions listed below. 500 words
Humanities
History 310
Book Review/Analysis Assignment
Address the following in a coherently written essay:
Business Finance
Last week, you, as IS Manager, presented to the CIO of your company a report analyzing the style of implementation to be used in a new information system dealing with the handling of customer service. The CIO went to the top-level Steering Committee of the company armed with your report, and the Committee decided to select the SaaS (“software as a service”) style of implementation. The specific SaaS style to use would be cloud-based and multi-tenant.
Even though the Steering Committee approved the style of implementation, the project itself is far from approved. Your job this week is to prepare a complete financial analysis of the project so that the CIO can present it to the Steering Committee and gain approval for going ahead with the project. The CIO informed you that in this meeting of the Committee all pending projects for the company, including those for manufacturing, sales, marketing, and all other areas of the company will be analyzed and approved, postponed, or rejected. This means that your IS project will compete head to head with projects with a direct and measurable positive impact on the company’s revenue and profits. After some moments of reflection, you realize that the measurable financial benefits of your project will be essential in getting it approved and march off to your office to think and write.
After consulting with the Customer Service Manager, you pulled the following data related to their area (for background information in these metrics, just Google [customer service metrics] and check one of the articles that will be found, such as Burke, 2015).
Top management is not happy with these numbers, and the justification of the new system hinges on improving these metrics. In particular, the churn rate is abysmal, in their opinion, and must be improved to under 1% (“Churn” measures the percentage of customers lost due to unfortunate customer support experiences.)
In addition to these numbers, you also have the projected costs of the SaaS solution:
Using your knowledge of the company, your imagination, and consultations with your friend, the CFO of the organization, you come up with a report with at least 900 words and you organize it with the following section subtitles (plus proper introduction and conclusion paragraphs):
Please remember that this is a report aimed at the top-level managers of the organization, who tend to think in numbers – cost vs. benefit, in monetary terms.
Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA (Links to an external site.).
As support for your analysis, use at least two CSU-Global Library resources and/or outside, credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. (You may not use Wikipedia for any CSU-Global assignment.) For this assignment, a credible source is defined as:
Please be sure NOT to use direct quotations from sources and, instead, use paraphrasing or summarizing when needed.
References
Burke, C. (2015, June 9). 25 customer service metrics you should care about. Retrieved from http://www.insightsquared.com/2015/06/customer-ser…
Business Finance
1.Alan, Bob, Chris, and Derek carjack a vehicle and take the female driver to a secluded location where Bob and Chris rape the victim. The victim can identify all four suspects, but cannot identify the two that raped her.
(a) Who are the principals in the carjacking?
–Alan, Bob, Chris, and Derek
(b) Who are the principals in the rape?
–Alan, Bob, Chris, and Derek
(c) Who are the accessories in each crime?
–Alan and Derek
2. Tyler is walking down the street when Jim asks him to hold a ladder, as Jim has locked himself out of his house and needs to climb through the 2nd story window. Tyler holds the ladder and Jim enters the house, which is not his, and commits a burglary.
(a) Who are the principals in the burglary?
– Jim
(b) Is Tyler guilty of aiding and abetting? Why or why not?
-No,
3. David, Helen, and Carol live together. Helen and Carol have been fighting and do not get along. David and Helen are good friends. David wants peace in the house so he kills Carol. David calls Helen and tells her to come home and see that he killed Carol. Helen arrives home and is very happy to see the result and she smiles and laughs with David.
Is Helen a principal in the murder of Carol? Why or why not?
– No, because she wasn’t there before or during the crime.
4. Al steals a pair of shoes from the shoe store that he works at. Peg sees the theft and tells Al that she won’t tell the police if Al gives her $100. Al agrees.
Is this a crime? If so, what crime has occurred?
5. Homer watches Marge shoplift a new dress. Homer tells Marge that if she doesn’t have sex with him, he will tell the police. Marge agrees to have sex.
Would this be considered compounding a crime (PC 153)? Why or why not?
6. Frederico sees his girlfriend Bianca in a romantic situation with Hernando. Frederico gets mad and pulls out a gun and shoots Hernando. Frederico runs home and tells his Tia Juana that he shot Hernando. Juana tells Frederico that he needs to leave the area and go to Mexico. Juana asks her neighbor Claudia to drive Frederico to Mexico immediately, as he needs to visit his dying grandfather. Claudia drives Frederico to the border and watches him walk into Mexico.
What criminal party involvement (principal, accessory, accomplice, agent, etc.) do the following people have in this case –
(a)Frederico
(b) Juana
(c) Claudia